Payment Policy

Last Updated: 10 June 2026

This Payment Policy explains how payments are processed at Zanvia and the payment methods we accept for purchases made through our website.

By placing an order on our website, you agree to the terms outlined in this Payment Policy.

1. Accepted Payment Methods

Zanvia accepts secure online payments through trusted third-party payment providers. These may include:

• Debit and Credit Cards (Visa, Mastercard, American Express, etc.)
• PayPal (where available)
• Apple Pay and Google Pay (where available)
• Other secure online payment gateways supported at checkout

We reserve the right to add or remove payment methods at any time.

2. Payment Security

All payments are processed through secure and encrypted payment gateways.

We do not store full credit or debit card details on our servers. All sensitive payment information is handled directly by our trusted payment service providers.

3. Order Processing

Orders will only be processed after successful payment confirmation.

If payment is not authorized or is declined, the order will not be fulfilled.

4. Pricing and Currency

All prices are displayed in the applicable currency for the UK market unless stated otherwise.

We reserve the right to:

• Update prices at any time without prior notice.
• Correct pricing errors.
• Cancel any order affected by incorrect pricing.

5. Failed or Declined Payments

If your payment fails or is declined:

• Your order will not be confirmed.
• You may attempt payment again using a valid payment method.
• We are not responsible for delays caused by payment issues.

6. Fraud Prevention

We reserve the right to refuse or cancel any order suspected of fraud, unauthorized activity, or suspicious payment behaviour.

In such cases, we may contact you for additional verification before processing your order.

7. Refunds

Eligible refunds will be processed according to our Refund & Return Policy.

Refunds will be issued to the original payment method used for the purchase. Processing times may vary depending on your bank or payment provider.

8. Changes to This Policy

We may update this Payment Policy from time to time. Any changes will be posted on this page with the updated revision date.

9. Contact Us