Privacy Policy

Effective Date: January 1, 2026

Welcome to Zanvia. We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you visit or make a purchase from our website.

1. Information We Collect

We may collect the following information:

• Full Name
• Email Address
• Phone Number
• Billing Address
• Shipping Address
• Payment Information (processed securely by trusted payment providers)
• IP Address
• Browser and Device Information
• Cookies and Website Usage Data

2. How We Use Your Information

• To process and deliver your orders.
• To verify payments.
• To provide customer support.
• To send order confirmations and shipping updates.
• To improve our website and customer experience.
• To prevent fraud and maintain website security.
• To comply with legal obligations.

3. Payment Security

We do not store your payment card information. All transactions are securely processed through trusted third-party payment providers using encrypted technology.

4. Sharing Your Information

We may share your information only with trusted service providers, including:

• Payment Processors
• Shipping Partners
• Website Hosting Providers
• Legal Authorities when required by law

We never sell, rent, or trade your personal information.

5. Cookies

Our website uses cookies to improve your browsing experience, remember your preferences, analyse website traffic, and enhance website performance.

6. Data Retention

We retain your information only as long as necessary to fulfil your orders, comply with legal obligations, resolve disputes, and enforce our policies.

7. Your Rights

Under the UK General Data Protection Regulation (UK GDPR), you have the right to:

• Access your personal information.
• Correct inaccurate information.
• Request deletion of your data.
• Restrict or object to data processing.
• Request a copy of your personal data.
• Withdraw consent where applicable.

8. Data Security

We use appropriate technical and organisational measures to protect your personal information from unauthorised access, misuse, loss, or disclosure.

9. Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.

10. Children's Privacy

Our website is not intended for individuals under the age of 18, and we do not knowingly collect personal information from children.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page along with the updated effective date.

12. Contact Us