Shipping & Delivery Policy

Last Updated: 10 June 2026

At Zanvia, we aim to deliver your orders safely, efficiently, and on time across the United Kingdom.

This Shipping & Delivery Policy explains how we process, ship, and deliver your orders.

1. Order Processing Time

All orders are processed within 1-3 business days after payment confirmation.

Orders are not processed or shipped on weekends or public holidays.

If we experience a high volume of orders, processing may be delayed slightly. We will notify you if there are significant delays.

2. Delivery Time

Estimated delivery time within the United Kingdom is:

• Standard Delivery: 7–10 business days.

Delivery times are estimates and may vary depending on your location, courier services, weather conditions, or other unforeseen circumstances.

3. Shipping Charges

Shipping charges (if applicable) will be calculated and displayed at checkout.

We may offer free shipping on selected products or promotional campaigns.

4. Shipping Locations

Zanvia currently delivers to:

• United Kingdom (UK)

We may expand our shipping services to additional countries in the future.

5. Order Tracking

Once your order has been shipped, you will receive a tracking number via email (where available).

You can use this tracking number to monitor the status of your shipment.

6. Delivery Delays

While we strive to deliver all orders on time, delays may occur due to:

• Courier service disruptions.
• Weather conditions.
• Public holidays.
• Unexpected logistical issues.

Zanvia is not responsible for delays caused by third-party courier services.

7. Incorrect Shipping Address

Customers are responsible for providing accurate shipping information.

We are not responsible for:

• Delayed deliveries caused by incorrect addresses.
• Lost packages due to incorrect shipping information provided during checkout.

If you notice an address error, please contact us immediately at zanviaofficial@gmail.com.

8. Missing or Lost Packages

If your order has not arrived within the estimated delivery time:

• Check your tracking information first.
• Contact the courier service.
• If you still need assistance, email us at zanviaofficial@gmail.com.

We will work with the courier to help resolve the issue.

9. Undeliverable Packages

If a package is returned to us because of:

• Incorrect shipping address.
• Failed delivery attempts.
• Unclaimed parcels.

We may contact you to arrange re-delivery. Additional shipping charges may apply.

10. Contact Us